Privacy Policy
- Uses or disclosures that do not require your written authorization
- Treatment, payment and health care operations
- Uses or disclosures of your health information to which you may object
- Uses or disclosures, required or permitted
- Uses or disclosures that require your written authorization
- Your rights as a patient regarding privacy of your health information
- Our duties in protecting your health information
- Complaints, contact person, effective date and acknowledgement
We use or disclose your health information to carry out your treatment, to obtain payment for your treatment, and to conduct health care operations. For example:
- For treatment, we use your health information to plan, coordinate and provide your care. We disclose your health information for treatment purposes to physicians and other healthcare professionals outside our agency who are involved in your care.
- Federal government investigation, when required by the Secretary of Health and Human Services to investigate or determine our compliance with federal regulation
- Federal, state of local law requirements
- Public health activities; for example, to report communicable diseases or death; or for matters involving the Food and Drug Administration
- Reporting of abuse, neglect or domestic violence
- Health oversight activities by a health oversight agency. (A health oversight agency is an organization authorized by the government to oversee eligibility and compliance and to enforce civil rights laws.)
- Judicial or administrative proceedings; for example, responding to a court order or subpoena
- Law enforcement purposes; for example, to report certain types of wounds or other physical injuries or to identify or locate a suspect, fugitive, material witness or missing person
- Use by coroners, medical examiners, or funeral directors
- Facilitating organ, eye, or tissue donation
- Averting a serious threat to your health or safety or that of the public
- Specialized government functions, such as military or veterans’ affairs; national security, and intelligence activities
- Workers' compensation
- We are required by law to maintain the privacy of your health information.
- We must inform patients or their legal representatives of our legal duties and privacy practices with respect to health information. This Notice discharges that duty.
- We must abide by the terms of the Notice currently in effect.
- We reserve the right to change the terms of this Notice and to make the new Notice provisions effective for all health information that we maintain. At any time, you may obtain a copy of the current notice from the Privacy Officer.
- You will not be retaliated against for filing a complaint.
- You may file your complaint with our agency by writing to the Privacy Officer.
- You may file a complaint with the Secretary of Health and Human Services by writing to:
Website Privacy Policy
Effective Date: 2025
At Grand Brook Memory Care, your privacy is important to us. This Website Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website. This policy applies only to information collected through our website and not to information collected offline or through resident care services (see our Notice of Privacy Practices for that information).
Information We Collect
We may collect the following types of information when you visit or interact with our website:
- Personal Information: such as your name, email address, phone number, or mailing address when you submit a form (e.g., contact, inquiry, or brochure request).
- Usage Data: including browser type, operating system, IP address, referring website, and browsing behavior via cookies or analytics tools.
How We Use Your Information
We may use the information we collect for purposes such as:
- Responding to your inquiries and requests
- Improving the functionality and user experience of our website
- Sending updates or follow-up communication when requested
- Monitoring site performance and traffic for internal analysis
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience and collect information about website usage. This helps us improve our website and tailor content to visitor preferences. You may disable cookies in your browser settings at any time.
Data Sharing
We do not sell or rent your personal information. We may share information with trusted third-party service providers (e.g., web hosting or analytics providers) who assist us in operating our website, so long as they agree to keep your data confidential and secure.
We may also disclose your information if required to do so by law or to protect our rights and the safety of others.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Your Consent
By using our website, you consent to the terms of this privacy policy.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this policy or the way we handle your information, please contact us:
Grand Brook Memory Care
c/o Constant Care Management Company
PO Box 250989
Plano, TX 75025
Phone: 469-331-8200
Email: privacy@constantcare.com